Collections Representative Job Description

Cedar-Financial-Careers

Putting People First

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis ["protected class"] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis ["protected class"] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

Summary

Employees work Monday - Friday for 8 hours per day. Employees take two paid breaks and an unpaid one-hour lunch each day. Employee sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a voice over ip telephone system; types on a standard keyboard; reads and comprehends information from a computer terminal, collection software and/or written resources

To ensure that Cedar Financial employees comply with federal and state consumer financial protection laws, all employees must agree to record all telephone calls using company equipment.

Responsibilities

  • Able to work individually and as a team to meet monthly goals.
  • Communicate with customers with past due accounts via telephone or written communication
  • Maintain the highest level of compliance with all company policies and procedures
  • Follow all state and federal collection laws
  • Negotiate and collect payments for delinquent customers
  • Provide regular reporting to supervisor
  • Willingness to learn new skills
  • Accurate and detailed data entry
  • Results-driven, motivated and multi-tasker
  • Ability to communicate effectively both verbally and in writing
  • Excellent work ethic
  • Manage and maintain accounts of all customers
  • Answer customer questions regarding problems with their accounts
  • Arrange for debt repayment or to establish repayment schedules, based on customers' financial situations

Requirements and Qualifications

  • Great customer service skills
  • Ability to multi-task
  • Organization skills
  • Team Player
  • Positive attitude
  • Willing to go above and beyond
  • Good grammar and spelling
  • Stable employment history

Values that make a great collections representative

  • Professionalism
  • Honesty and Integrity
  • Problem-Solving
  • Dependability and Reliability
  • Loyalty
  • motivation, good energy and passionate

Cedar Financial Benefits and Perks

  • Paid Vacation
  • Sick time
  • Medical, Dental, Vision and Chiro Insurance
  • Life Insurance
  • 401k
  • Monthly contests
  • Company outings
  • Paid Holidays

Cedar Financial Hiring Process:

  • Apply Online: Create a profile and submit your resume online. We'll call you if you are being considered for a position.
  • Phone Interview: We'll chat to see if you are a good candidate for the role we are considering for you.
  • Take Assessments: You may be asked to come in for skills testing, if needed for the role.
  • On-site Interview: We'll talk with you in person to get to know you better. (This may be done the same day as skills testing.)
  • Pre-Employment Verification: We'll conduct a reference, background, education and employment check, and you will need to pass a drug screen.

"I started working for Cedar Financial as a temporary employee. The president was impressed with my performance and I was hired on as a regular full time employee soon after. I have enjoyed working in the professional, entrepreneurial spirit of the company."

Syntheia N.