The Collector is responsible for collecting on accounts by making and receiving calls, and utilizing company's guidelines for making collection calls. As a professional collector you will complete our collector training. You will successfully complete training on the Fair Debt Collection Practices Act, (FDCPA) and other consumer financial protection laws. All employees must successfully complete a background screening.
This position reports to the Collection Manager and is not exempt from being paid overtime compensation according to the standards set forth by the Fair Labor Standards Act.
Employees work Monday - Friday for 8 hours per day. Employees take two paid breaks and an unpaid one hour lunch each day. Employees work one of three schedules: 9:00 a.m. - 6:00 p.m.
Employee sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources.
To ensure that Cedar Financial employees comply with federal and state consumer financial protection laws, all employees must agree to record all telephone calls using company equipment.