Collector Job Description

Cedar-Financial-Careers

Putting People First

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis ["protected class"] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.

The Collector is responsible for collecting on accounts by making and receiving calls, and utilizing company's guidelines for making collection calls. As a professional collector you will complete our collector training. You will successfully complete training on the Fair Debt Collection Practices Act, (FDCPA) and other consumer financial protection laws. All employees must successfully complete a background screening.

This position reports to the Collection Manager and is not exempt from being paid overtime compensation according to the standards set forth by the Fair Labor Standards Act.

Environment

Employees work Monday - Friday for 8 hours per day. Employees take two paid breaks and an unpaid one hour lunch each day. Employees work one of three schedules: 9:00 a.m. - 6:00 p.m.

Employee sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources.

To ensure that Cedar Financial employees comply with federal and state consumer financial protection laws, all employees must agree to record all telephone calls using company equipment.

Responsibilities

  • Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectability or value accounts.
  • Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
  • Overcome stalls and objections & suggest money sources for debt payment.
  • Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process.
  • Negotiate settlements outside of normal guidelines and negotiate payment arrangements over a longer span of time than normal.
  • May advise management regarding collection strategy effectiveness for various portfolios.
  • Provides various work reports to Collection Manager.
  • Performs other duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in customer service, sales, collections, or a related role is preferred.
  • Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred.
  • Computer literacy is a must.
  • Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages is preferred.
  • Must have collection or telemarketing experience = 1 year+.
  • Ability to think critically and solve problems.
  • Be self motivated and enthusiastic.
  • Speak clearly, concisely and effectively; listen to, and understand information and ideas as presented verbally.
  • Read, interpret and apply laws, rules, regulations, policies and/or procedures.
  • Follow written and/or verbal instructions.
  • Follow written and/or verbal instructions.
  • Ability to work in a fast-paced, team oriented environment.
  • Ability to change quickly with the needs of a growing company.
  • Process check-by-phone and/or ACH requests accurately.
  • Ability to multi-task by speaking with customers and typing notes simultaneously.
  • Meet monthly individual goals as set by the Department Manager.
  • Perform other duties as assigned.

Cedar Financial Hiring Process:

  • Apply Online: Create a profile and submit your resume online. We'll call you if you are being considered for a position.
  • Phone Interview: We'll chat to see if you are a good candidate for the role we are considering for you.
  • Take Assessments: You may be asked to come in for skills testing, if needed for the role.
  • On-site Interview: We'll talk with you in person to get to know you better. (This may be done the same day as skills testing.)
  • Pre-Employment Verification: We'll conduct a reference, background, education and employment check, and you will need to pass a drug screen.

"I started working for Cedar Financial as a temporary employee. The president was impressed with my performance and I was hired on as a regular full time employee soon after. I have enjoyed working in the professional, entrepreneurial spirit of the company."

Syntheia N.