Compliance
Cedar Financial strives for the highest quality of compliance. Outstanding customer service is achieved through ongoing training and required qualification courses.
It is Cedar Financial's policy to ensure every employee that communicates with consumers be properly trained & tested on applicable consumer financial laws including, but not limited to FDCPA, FCRA, ECOA, EFTA & UDAAP. In addition to consumer financial protection laws, it is Cedar Financial'spolicy to comply with all federal and state regulations related to preventing consumer harm.
It is Cedar Financial's policy to ensure all employees receive training on regulations that affect their day to day responsibilities and impact the consumers they communicate with every day. All employees are trained and tested on the topics at the time of hire and annually.
Through continued quality assurance Cedar Financial is dedicated to providing ongoing education to its employees. This included call quality monitoring, dispute investigation, resolution of consumer complaint, etc.
Cedar Financial abides by the highest ethical practices and complies with all federal and state regulations covering consumer and commercial collection activity, including the Fair Debt Collections Practices Act.
Cedar Financial meets all licensing requirements in all 50 states. These qualifications vary from state to state.
Cedar Financial is nationally licensed in the United states and works with a vetted network of global collection affiliates in over 150 countries to ensure that everything we do is complaint with local, regional, national and international debt collection laws. Our team adheres strictly to FDCPA, FCRA, GLBA, TCPA and UDAPP regulations and our international affiliates are nationally licensed in their own countries.
