Employee Compliance Training
It is Cedar Financial’s policy to ensure every employee that communicates with consumers be properly trained & tested on applicable consumer financial laws including, but not limited to, FDCPA, FCRA, ECOA, EFTA & UDAAP.
In addition to consumer financial protection laws, Cedar Financial operates compliantly with all federal and state regulations related to preventing consumer harm.
It’s our policy to ensure all employees receive training on regulations that affect their day to day procedural responsibilities and impact the consumers they communicate with every day. All employees are trained and tested on the topics at the time of hire and annually.
- FDCPA
- TCPA
- HIPAA
- SCRA
- CFPB
- TILA
- UDAP
- Red Flag Regulations
- FCRA
- FACT ACT
- GLBA
- BSA/AML
- Fair Lending Laws and ECOA
- Complaint Management
- EFTA
- FDCPA
- EFTA
- HIPAA
- TCPA
- CFPB
- SCRA
- UDAP
- TILA
- FCRA
- FACT ACT
- GLBA
- BSA/AML
- Red Flag Regulations
- Fair Lending Laws and ECOA
- Complaint Management
Through continued quality assurance Cedar Financial is dedicated to providing ongoing call quality monitoring, dispute investigation, and resolution of consumer complaints.
