Did we contact you?
"I don't make it a habit to get myself into collections. But things and unexpected events DO happen. I was pleasantly surprised when Cynthia gave me a call, her voice, tone and genuine character gave me all the comfort I needed to trust her. This HIGH level of customer service is rare. Well done."
"This is one of the better collection agencies I've dealt with. When they first called they were polite but firm. When I called and asked for a statement of my account, I received one promptly. They did offer a settlement, too, but they didn't pressure me. Basically they leave me alone, which I prefer."
"Receiving a call from a debt collector is not a pleasant thing. Cynthia from Cedar dealt with it in a delicate, friendly and understanding tone. She was always considerate and her personal approach cannot be phrased enough. This made an unpleasant episode lead to an acceptable end."
"So yeah, needing to pay, not that great. At least do it with a person on the other line that knows how to make me smile in the process. Such a pleasant person! Turned my frown upside down (cheesy, but true)."
"Thank you again for all of your kindness and for following up with me. I can tell you that you are one of the nicest debt collectors I've ever worked with. You always have a smile in your voice and you really make everything smooth and easy."