Case Studies

Debt recovery is way more complex than it seems, especially when international debt collections are added to the equation. For Cedars Business Services, LLC, successful resolution goes hand in hand with preserving hard-earned customer relationships. This case challenged us to balance both. Here is how the story goes. A case came across our desk in … Continue reading Breaking Barriers – A UAE Debt Recovery Case That Redefined Success

A Long-Standing Debt Gets Recovered through Innovation and Empathy in Uganda How do you effectively recover debt from a customer in a country that’s already going through economic turmoil – without souring hard-earned customer relationships or risking client satisfaction? The Difficulty of Debt Recovery in Uganda’s Debt-Ridden Economy Uganda, a prominent East African nation, faces … Continue reading Successful Debt Collection Case Study in Uganda

When a customer in Argentina went silent, an online advertising company spent a year trying to collect on the invoice, with no results. When we finally did get in touch, they disputed the balance over and over. Here’s how we recovered the full amount in under 6 months.

A credit insurance company covered $170K in costs for a timber purchase then spent 3 years trying to collect from the manufacturer in Mexico with no response. Within a month of placement, Cedar’s local office met with the debtor and set up a payment plan.

In reviewing the documentation and speaking with the credit manager about their business relationship, he felt terrible about the claim they had against this customer. With so many profitable years of business together, he never imagined that a gradual change in the regime would have some day resulted in the account becoming seriously past due.

Client sold two helicopters to the debtor, which defaulted on the repayments. The helicopters were stored and never handed over to the debtor.

The online business of international debt collection had a series of unpaid invoices. The creditor had limited information on the internet operation (debtor).

The local office of Cedar’s worldwide collection agency and collection law firm network initiated recovery efforts and sent all necessary documentation supporting the claim to the debtor.

The team was able to get in touch with the debtor right away; they accepted responsibility for the debt immediately.