CFPB Final Rule: Modernizing Debt Collection for the Digital Age

The CFPB’s final debt collection rule modernizes the FDCPA for email, text and social media, providing much-needed compliance guidelines while prioritizing consumer preference. Here are a few key takeaways.

CFPB Rescinds Trump-era Abusive Acts Policy to Protect Consumers

In line with its mission to protect consumers, the CFPB has rescinded its 2020 Abusive Acts Policy to better enforce its prohibition against abusive acts and practices. Here’s what you need to know.

Digital Communication Should Be Part of Your Collection Strategy – Here’s Why

If your collection agency is using outdated communication methods, that could be the problem.

Research shows that more and more consumers prefer digital channels, like email, SMS, and chat, over traditional calls and letters.

5 Things to Look for in a Debt Collection Agency

You can’t trust just anyone to handle your accounts. But it can be hard to know which agency is the right fit for your needs.

Here are 5 things to look for when hiring a debt collection agency.