The numbers on a spreadsheet told one story: $408,000 outstanding. The reality? Weeks of research, unanswered calls, and tense negotiations stretching across borders.
That’s the challenge a leading global fintech company faced in Cyprus when placing their account with us in June 2025.
So, Cedar Financial stepped in with a clear goal:
Tracing the Decision-Maker
The first hurdle was tracing the right contacts.
Multiple calls, emails, and research attempts were required to locate the decision-maker. Weeks of persistence were needed just to open the conversation.
In international debt recovery cases, identifying the right person is often the first and most challenging step.
Beginning in July 2025, Cedar Financial activated all available communication channels and, within two weeks, successfully established direct contact with the appropriate decision-maker
Negotiation Hurdles
Establishing contact was only the first of many challenges to come. Early discussions with the customer revealed another hurdle.
This initial offer was far below a fair settlement and unacceptable for both Cedar Financial and our client.
Over the next two months, Cedar Financial engaged in persistent back-and-forth negotiations, representing our client’s interests while addressing the customer’s concerns. Through careful strategy and evidence-based discussion, the customer’s offer gradually increased to $250,000.
Thanks to targeted final efforts, Cedar Financial secured $275,000 as a full and final settlement of the claim. We confirmed the terms with our client, and only after their approval did we proceed with closing the settlement.
Our Resolution Strategy
Persistent Outreach
We leveraged multiple communication channels, including calls, emails, and direct messaging, to trace and connect with the relevant stakeholders. By combining research with consistent follow-ups, we ensured no opportunity to engage the decision-maker was missed.
Fact-Based Analysis
Every disputed invoice was supported with clear, contractual documentation and a detailed breakdown of the charges. This allowed us to present the claim in a way that was transparent, verifiable, and difficult to dispute, helping the customer understand the legitimacy of the outstanding amount.
Collaborative Meetings
Cedar Financial conducted multiple back-and-forth meetings, involving both our client and the customer. These sessions clarified concerns, explained the basis of the invoices, and maintained trust on both sides, turning potentially confrontational interactions into constructive dialogue.
Strategic Negotiation
Negotiations opened at 80% of the total balance, while our client was willing to settle at 75%. This created room for compromise while keeping the settlement aligned with the client’s objectives. Throughout the process, we adapted our approach based on the customer’s feedback and responses.
Flexibility & Dedication
Beyond strategy, we committed to bridging gaps between the client and the customer. By remaining dedicated, responsive, and flexible, we were able to maintain positive relationships and guide both parties toward a mutually acceptable resolution.
Successful Settlement & Impact
- Customer’s initial offer: $75,000
- Customer’s final offer: $250,000
- Final settlement reached: $275,000
The claim was successfully closed, saving time and resources while preserving the business relationship. The client recovered a substantial portion of the claim without the need for legal escalation.
Cedar Financial acted as a strategic partner, transforming a stalled and challenging claim into a successful $275,000 settlement while maintaining the relationships involved intact
