CFPB Final Rule: Modernizing Debt Collection for the Digital Age

The CFPB’s final debt collection rule modernizes the FDCPA for email, text and social media, providing much-needed compliance guidelines while prioritizing consumer preference. Here are a few key takeaways.

CFPB Rescinds Trump-era Abusive Acts Policy to Protect Consumers

In line with its mission to protect consumers, the CFPB has rescinded its 2020 Abusive Acts Policy to better enforce its prohibition against abusive acts and practices. Here’s what you need to know.

Digital Communication Should Be Part of Your Collection Strategy – Here’s Why

If your collection agency is using outdated communication methods, that could be the problem.

Research shows that more and more consumers prefer digital channels, like email, SMS, and chat, over traditional calls and letters.

5 Things to Look for in a Debt Collection Agency

You can’t trust just anyone to handle your accounts. But it can be hard to know which agency is the right fit for your needs.

Here are 5 things to look for when hiring a debt collection agency.

Debt Collection for Chargebacks: How to Reduce Losses in E-Commerce

Chargebacks hurt your bottom-line. Here’s how to reduce your losses and recover what’s yours.

Essentials of a Strong Debt Collection Letter (Plus Free Template)

When customers don’t pay, you need to collect – but you may be hesitant to send them straight to collections.

An effective debt collection letter is a low-cost way to put customers on notice and recover your funds. Here’s what should be included (plus a free template).

3 Common Debt Collection Myths, Busted

Hesitant to hire a debt collection agency?

Not everything you hear about them is true. Here are 3 of the top debt collection myths, debunked.

Why Educating Debtors Should Be a Priority for AR Managers

If people don’t understand their debts, they are unlikely to pay on time. That’s why it’s so important that AR Managers and collectors focus on educating debtors about what they owe.

Here’s how Cedar Financial prioritizes financial education for better results.

Why You Want Partnerships vs Vendors in Debt Collection

What’s the difference between a partner and a vendor in debt collection? We show you how a partnership can help you reach your goals faster.

11th Circuit Ruling from an Upset Consumer’s Standpoint

There is a lot of talk about the 11th Circuit ruling going around. How this ruling will affect credit agencies, the ARM industry etc. is a cause for concern.