1st step = Collection Notice. The debtor is informed by land mail that they have 10 days to pay the full amount, or the claim will be taken to collection with added costs. 2nd step = Collection Letter. The debtor is informed by land mail that the claim is now in collection with specification of the added costs. Another deadline of 10 days is given to pay up the full amount, including collection costs. If the debtor still doesn’t pay, we will then be able to proceed with legal action. 3rd, 4th and 5th Step = Phone Calls. Three phone calls are made to any number we have on the debtor, either linked to their address or person. If the debtor does not pick up, or are unreachable, a letter is sent strongly urging the debtor to solve the case amicably. Step 6 = Legal Notification. If debtor has not paid by now our last letter is sent. The letter states that we have no other option but to recommend legal action to our client, which will impose additional legal fees to be covered by the debtor.