Debt Collection South Africa | Cedar Financial

Debt Collection South Africa

A Trusted Recovery Solution in South Africa

Collecting a debt in South Africa can seem impossible. Language and cultural barriers, foreign laws and customs, and sheer distance all impose serious challenges.

Debt recovery is simpler when you use a collection agency fluent in the laws and customs of the country where the debtor resides. Cedar Financial offers on-the-ground representatives in South Africa who understand the debt collection practices that work to support full recovery of your funds.

Since 1991, Cedar Financial has served as a trustworthy, nationally licensed debt collection agency, helping businesses collect unpaid accounts internationally. With knowledge of collecting debts in a wide range of different industries, our experienced team collects your debts quickly and effectively so you can receive the payments you're owed.

With offices in over 150 countries, including South Africa, working with Cedar Financial provides you access to a global network of nationally licensed debt collectors. Our in-depth understanding of local laws, customs and cultures guarantees the best possible debt mediation results.

Comprehensive, People-First Help

At Cedar Financial, we put people first, doing everything we can to get your money back while still preserving a good relationship with your customer. Our strategic public relations efforts are fair, but firm-ensuring your reputation is our top priority!

We combine a people-oriented approach with the latest tech-driven solutions to drive results and provide better contact management. This comprehensive method gets the results you need while preserving customer relationships.

In addition, our network of debt collectors, attorneys, suppliers and vendors are cherished relationships that allows us to get the job done. We value each of these relationships, no matter how small or large.

Contact us today and learn what we can do for your business.

Frequently asked questions for South Africa

We are a professional debt recovery company and have been in operation since 2008. Our team has extensive debt recovery experience. Our objective is not to be the biggest but to provide our client with the best possible returns on their outstanding debts, by providing superior negotiations, excellent customer service and highest levels of persistence.

It cost nothing to hire our services, as we operate on a "no win no fee" basis. You only pay once we are successful in retrieving your outstanding debts.

On our international business we do not set a minimum number of accounts, but do set a minimum value of debt at USD 300.00 per matter.

We service both consumer and commercial debts.

The length of time taken to process a collection matter depends mainly on the data provided by the client. The delays in the process generally occur if we need to trace the debtor in order to commence the collection process. Once contact has been made with the debtor and there are no disputes on the matter, the process can take few months to fully resolve the matter.

Our collection process revolves around telephone calls, followed by email correspondence and a letter informing the customer of the debt. Once a payment is negotiated we will record the arrangement and send a reminder sms (text message) to the debtor.

If there is no judgement taken against the debtor the statute of limitation is 3 years on an open account debt and 6 years relating to a cheque account. If judgement has been granted, the statute of limitation is extended to 30 years.

We do not have field agents available at this time.

Yes, all necessary documentation proving the outstanding debt is required.

Yes, we do through our association with a firm of Attorneys based in our office building

Yes, debt collection fees are legally charged to a debtor in terms of a scale of tariffs promulgated in terms of the Debt Collectors Act 114 of 1998. This scale of tariffs itemizes the fees that can be charged per action taken on the debtors account.

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