The COVID-19 global pandemic lockdown in March 2020 significantly impacted the client’s business. With reduced work capacity, they were unable to keep up with their usual internal collections volume, so they turned to Cedar for extra support.
In April, the client began sending Cedar batches of accounts 10x their usual placement volume. By October, they had placed over 12,000 new accounts.
1) Cutting-edge technology for seamless remote support across all channels
2) Strategic medical campaigns drive up patient engagement
Cedar Financial worked with the client to build custom letters, scripts and emails that better engaged patients about their accounts.
3) People-First Approach improves patient satisfaction during COVID-19
Cedar Financial has what it takes to handle any challenge – even during a crisis.
Ready to see what Cedar Financial can do for you?