You can go anywhere for debt collection. But you want to ensure that your customers have the best experience possible.
Excellent customer service is extremely important in the SaaS industry. It is in debt collection as well.
With Cedar Financial, you will recover debt with a Customer-First Approach; because you believe your customers deserve the best service possible, and they get it with us.
When we speak to your customers, we do it with the utmost respect. Our scripts are monitored on each and every call, ensuring that your customers are treated well.
Cedar believes in giving your customers options. We communicate with them the way they prefer, whether that is via phone, email, text, chat bot, letter, etc.
Paying bills shouldn’t be a hassle. We offer multiple ways for them to pay, including an easy-to-use online portal.
Regardless of where your customers are, Cedar Financial will find and collect. We have agents all over the globe ready to work for you.
Cedar Financial takes great care in customizing a collection plan that works best for your needs. No company is the same, why should collection be?
We give you 24/7 access to your accounts, so you can see exactly what progress is being made in real time.
When it comes to debt collection agencies, you have choices. However, the wrong choice could put your business and customer relationships at risk.
At Cedar Financial, we believe that your success is our success. That’s why we go the extra mile to provide the most comprehensive, professional service in the industry.
No matter where your customer is located, we’ve got you covered. Headquartered in California, Cedar Financial is licensed to collect anywhere in the United States, with access to a worldwide network of nationally licensed debt collectors.
An ACA International and TCM Group partner, we adhere to the highest ethical, professional and customer service standards in the industry.
We have spent the last 30 years vetting our powerful network of international collection agency partners. These local agents are familiar with the language, culture, and laws of your customers for more effective dispute resolution and cross-border debt recovery.
Our skilled bill collectors understand the ins and outs of complex billing processes. We guide your customers along their journey to payment by educating them about their bills, removing potential obstacles and providing options for easy payment.
The result? A positive payment experience and faster recovery of your funds.
Aggressive collections can alienate customers more, putting your funds and reputation at risk.
At Cedar Financial, we believe a human approach gets better results – and customers agree!
By treating every person with dignity and respect, we build a relationship of trust, making it more likely that customers will pay when they have the means.
Nothing is less inspiring than a generic demand for payment written in “legalese.”
At Cedar Financial, we make every contact count, crafting our letters, emails, and phone scripts to fit customer-, client- and industry-specific needs. We greet customers by name, proactively address disputes and provide easy options in a soft language your customer will understand.
Today’s consumers don’t like talking on the phone or opening mail – yet most collections are still done only through traditional channels.
With easy self-service options, customers can pay on their own time, or contact us on their channel of choice for extra support.
Want to maximize A/R, but don’t have the capital for new technology? Let us handle it instead!
We are constantly investing in the latest innovations for superior communications, compliance, and collections.
Cedar Financial is a full-service debt collection agency. No matter what stage your accounts receivables are in, we can help.
Ask us how our pre-collection services can help you save thousands in resources while achieving more positive customer experiences. Or, for older debts, learn more about low-cost legal options with our vetted network of professional debt collection attorneys.
Keep more of every dollar recovered with our industry-competitive rates. “No win – no fee” means you don’t pay unless we recover your funds.
Our goal is to help save you time, money and resources so you can get back to doing what you do best – caring for your customers.
We offer on-the-ground representatives in your customer’s location who understand the practices that work to support full recovery of your funds.
When we speak to your customers, we do it with the utmost respect. Our scripts are monitored on each and every call, ensuring that your customers are treated well.
Cedar believes in giving your customers options. We communicate with them the way they prefer, whether that is via phone, email, text, chat bot, letter, etc.
Paying bills shouldn’t be a hassle. We offer multiple ways for them to pay, including an easy-to-use online portal.
Regardless of where your customers are, Cedar Financial will find and collect. We have agents all over the globe ready to work for you.
Cedar Financial takes great care in customizing a collection plan that works best for your needs. No company is the same, why should collection be?
We give you 24/7 access to your accounts, so you can see exactly what progress is being made in real time.
